Some of the most recognized names in the world. InterNoded customers are 100% referenceable.
- The Global 2000
- Delta Airlines
- Deutsche Bank
- IBM
- Marriott International
- Marsh & McLennan
- Nokia
- Raytheon
- Samsung
- Schneider Electric
- Sprint Nextel
- The Coca Cola Company
- Wachovia Bank
- YUM! Brands
- Other Top Companies:
- American Savings Bank
- American Public Television
- BearingPoint
- Bingham McCutchen LLP
- Cushman & Wakefield
- Dunkin' Brands
- Fimat
- Hunt Alternatives
- Monster Worldwide
- Navigant Consulting
- NCCJ
- Paramount Pictures
- Praxair
- Prince Sports
- Resorts USA
- Savannah/Hilton Head International
- United States Olympic Committee
- Weil Gotshal & Manges LLP
- Women Waging Peace
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Customer Case Stories
Top US Bank: Eliminates most activation and password reset Help Desk calls
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Global Consumer Goods Company: Rolls out 5,500 BlackBerry Devices without increasing help desk staff
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Global Bank: Eliminates wireless server crashes while increasing server capacity
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Top US Bank: Eliminates most activation and password reset Help Desk calls
Top US Bank uses IMDM to migrate 13,000 smartphones from Individual-Liable to Corporate-Liable
Challenges
- Re-activating 13,000 replacement devices at one time plus 200 new devices per month
- End users were wasting more than 2 hours per device activation
- Errors caused by manual activation process created security risks and rework for IT
- Need to support BlackBerry, Good and ActiveSync devices
- Need to support both Exchange and Lotus mail environments
- Lack of control: No accurate picture of all devices and mobile applications
Solution
- End-users, IT, and Help Desk each access their own IMDM portal
- Users receive specific activation instructions for their unique carrier/device combination, as well as immediate activation
Results
- Activation turnaround time reduced from 2-4 hours to 5-20 minutes
- Elimination of almost all activation and password reset Help Desk tickets
- Reduction from 20 minutes to 5 minutes on average for all other Help Desk ticket resolution
- Accurate knowledge of all smartphones accessing the corporate network available within minutes of initial installation
- Automatic application of policies through IMDM Rules framework, which assigns users:
- To the right BlackBerry Enterprise Server
- The right IT Policy based on their profile
- Detailed view of device status allows Help Desk analysts to solve higher-tier issues
"IMDM gives our Help Desk the tools to solve issues faster. We estimate that average time to solve a ticket has been reduced from 20 minutes to 5 minutes while most activation and password reset tickets have been eliminated. The rules save us a lot of headaches, ensuring that devices are activated on the right server and with the right IT Policies." Messaging Services Engineer
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Global Consumer Goods Company: rolls out 5,500 BlackBerry Devices without increasing Help Desk Staff
IMDM helps Global Beverage Company achieve substantial savings with Self-Service Portal
Challenges
- Multiplying the number of smartphone users by five without increasing Help Desk staff
- Addressing errors caused by manual assignment of IT polices
- Reducing the extended deployment time caused by end-user reliance on IT and the Help Desk to provision their devices
Solution
- End-users, IT, and Help Desk each access their own IMDM portal
- End-users can activate their devices without IT involvement
- Administrators can customize help text for each type of device as Help Desk learns about common issues
Results
- Using IMDM's Self Service Portal, the company rolled out 5500 additional users without increasing Help Desk staff
- Tickets related to handheld deployment were reduced by 50% within one week of rolling out IMDM Enterprise. The company now reports a 75% reduction
- Dramatically shorter smartphone provisioning process
- $200 saved in soft costs with each new activation when compared with the original activation process. With 100 new activations per month, this translates to $20,000 in monthly savings
- Peak performance achieved as IMDM Rules Framework ensures optimal BlackBerry Enterprise Server assignment
"We estimate that this tool saves us $200.00 per new activation in soft costs from the original method. Given that we are rolling out an average of 100 new handhelds per month this translates into a monthly savings of $20,000."Global BlackBerry Project Manager
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Global Bank: Eliminates wireless server crashes while increasing server capacity
IMDM allows Global Bank to regain control of a 40+ BlackBerry Enterprise Server Installation
Challenges
- Managing of highly complex environment: 12,500 BlackBerry users and growing, 44 BlackBerry Enterprise Servers (BES) in four BES Domains, 200+ email servers
- System outages/ server crashes due to overload and excessive connections between email and wireless servers
- Demanding hardware requirements, as each BES server could support no more than 550 users
- Unbalanced distribution of users; some servers had 1,000 users, others only 200
- Adding users required highly experienced IT staff, resulting in long user setup times
Solution
- InterNoded re-architected environment to minimize unnecessary BES-email server connections
- InterNoded Mobile Device Manager (IMDM) enabled administrators to have a unified view of the whole environment
- Helpdesk uses IMDM to quickly and easily activate devices for end users. IT policies are assigned automatically
Results
- Current environment can grow from 12K to 22K users without adding servers
- Reduced IT and helpdesk involvement
- Servers are up and performing at a higher level
- Reduced Disaster Recovery time as users can be moved dynamically to another server in minutes rather than hours
- IMDM automatically assigns users to the optimal BES server to reduce degradation and eliminate balancing problems.
"What's great about IMDM is that my administrators keep full control of the environment, yet they don't have to be involved in every single transaction. This is huge as we have over 40 BES servers distributed across the globe."IT Manager
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